We're sorry to hear that you're experiencing playback issues.
Here are our top troubleshooting tips to try:
- Log out then log back in
- Force quit or close the app
- Restart your device
- Exit the app, turn your device’s WiFi off then on, and open the app again
- Check if there is an update for the app (via the App Store)
- Uninstall the app and try re-installing through the App store.
If you have tried these steps & are still experiencing issues, please just reach out to us on Live Chat!