We're sorry to hear that you're experiencing playback issues. 


Here are our top troubleshooting tips to try:

  1. Log out then log back in
  2. Force quit or close the app
  3. Restart your device
  4. Exit the app, turn your device’s WiFi off then on, and open the app again
  5. Check if there is an update for the app (via the App Store)
  6. Uninstall the app and try re-installing through the App store. 


If you have tried these steps & are still experiencing issues, please just reach out to us on Live Chat!