We are so excited to welcome you into the FMTV community!
You can sign up to FMTV using PayPal or credit card. Our secure payment system accepts Visa, Mastercard, American Express, Diners Club and Discover.
Here are some more helpful troubleshooting steps to go through...
- Is your card enabled for foreign purchases, and online and recurring transactions? As our bank is located in Australia, there may be a security block placed on this transaction. You can contact your bank or credit company to check this. You may also need to have your card set up for 3D Secure online transactions. Examples include “Verified by Visa” and “Mastercard SecureCode”.
- Are you using a discover card? Unfortunately, sometimes we find that Discover cardholders experience issues processing their payment. This is due to international restrictions on this card. If you've experienced this issue, we recommend contacting your bank and asking them to lift this restriction.
- Has the card expired or been canceled? Contact your bank or credit card company for further details or to request a new card. Then try signing up again with the updated payment details.
- Have you entered all the correct details? Make sure you enter your details correctly, particularly the 3-digit number sequence on the back of your card (the CVV/CVC security code). Also check you have the available funds :)
If you are still having trouble with you initial payment, please just reach out to our team via Live Chat & we can arrange for someone to call you to place the order over the phone.